Important Note: This Privacy Policy forms part of Terms and Conditions mbi789. By registering or using our platform, you agree to how we handle your personal data as described here.
1 Introduction
Mbi789 deeply values the trust each member places in us when sharing their personal information. This Privacy Policy transparently explains how we collect, use, store, and protect your personal data when you use the mbi789 online gaming platform.
We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data handling standards. Every privacy-related decision we make is grounded in the principles of transparency, fairness, and security that are core to mbi789's operations.
This policy applies to all users of the mbi789 platform, including website visitors, registered members, and those using our iOS and Android mobile apps. Please take a moment to read this document carefully so you understand your rights regarding personal data.
mbi789's Commitment: We will never sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you.
2 Personal Data We Collect
Mbi789 only collects personal data that is strictly necessary for the stated purposes. The following are the categories of data we collect:
2.1 Registration Information
When you open an mbi789 account, we collect information such as your full name, date of birth, identification card or passport number, email address, phone number, and residential address. This information is required to verify your identity through the KYC (Know Your Customer) process.
2.2 Financial Information
To process deposits and withdrawals, we collect bank account information, payment card numbers (stored as encrypted tokens), digital wallet details such as Touch 'n Go eWallet and GrabPay, and your complete transaction records on the platform.
2.3 Platform Usage Data
We automatically record technical information such as IP address, device type, operating system, browser version, pages visited, session duration, and gaming activity patterns. This data helps us improve the user experience and identify any suspicious activity.
2.4 Communications
We retain records of communications between you and the mbi789 customer support team, including live chat sessions, emails, and feedback you provide. This enables us to deliver better and more consistent service.
| Data Category | Type of Information | Primary Purpose |
|---|---|---|
| Identity | Full name, ID number, date of birth, photo | KYC & account verification |
| Contact | Email, phone number, address | Communication & notifications |
| Finance | Bank accounts, digital wallets, transaction records | Deposits & withdrawals |
| Technical | IP, device, usage patterns | Security & improvements |
| Communication | Chat, support email, feedback | Customer service |
3 How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. mbi789 uses your personal data for the following purposes:
- Identity verification and KYC compliance — Ensure every member is a legitimate individual who meets the minimum age requirement.
- Financial transaction processing — Handle deposits, withdrawals, and all fund transfers securely and efficiently.
- Fraud prevention and anti-money laundering — Monitor suspicious activity and protect the platform from misuse.
- Personalise your gaming experience — Recommend games, promotions, and offers suited to your interests and gaming patterns.
- Service communication — Send notifications related to your account, transactions, promotions, and important platform updates.
- Platform improvements — Analyze usage patterns to improve the performance, interface, and stability of mbi789.
- Legal compliance — Meet reporting obligations to relevant regulatory authorities when required.
Marketing: We will only send you marketing communications if you have given your consent. You may withdraw this consent at any time through your account settings or by contacting our team.
4 Data Sharing With Third Parties
Mbi789 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are specific situations where we may need to share your information:
4.1 Trusted Service Providers
We work with third-party service providers that help us operate the platform, including payment processors, cloud service providers, identity verification companies, and analytics platforms. All such providers are bound by strict confidentiality agreements and may only use your data for specified purposes.
4.2 Legal Requirements
We may be required to disclose your personal data if mandated by law, court order, or a valid request from Malaysian authorities in connection with a financial crime investigation or unlawful activity.
4.3 Platform Protection
In cases involving fraud, hacking attempts, or serious security threats to the mbi789 platform or our members, we reserve the right to share relevant information with the appropriate authorities or security entities.
All third-party service providers we work with have undergone rigorous security assessments and comply with data protection standards that are equivalent to or exceed those of mbi789.
5 Your Personal Data Security
Protecting your personal data is mbi789's top priority. We continuously invest in the latest security infrastructure to keep your information safe at all times.
5.1 Data Encryption
All data transmitted between your device and mbi789 servers is protected by 256-bit SSL/TLS encryption — the same security standard used by leading banking institutions. Sensitive data such as financial information and passwords are stored in encrypted form using the latest encryption algorithms.
5.2 Access Control
Access to member personal data within MBI789's internal systems is restricted to staff who genuinely require it to perform their duties. All access is logged and monitored, and our staff are bound by strict confidentiality agreements.
5.3 Continuous Monitoring
Mbi789's IT security team monitors our systems 24 hours a day, 7 days a week to detect any anomalies or intrusion attempts. Our automated threat detection system issues immediate alerts whenever suspicious activity is identified.
Two-Factor Authentication (2FA): We encourage all members to enable 2FA on their accounts. This additional layer of protection ensures that only you can access your mbi789 account, even if your password becomes known to someone else.
6 Cookies & Tracking Technologies
Mbi789 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
6.1 Essential Cookies
These cookies are essential for the platform's core functions, such as login sessions, language preferences, and account security. Without them, certain parts of the platform may not work properly.
6.2 Performance Cookies
We use analytics cookies to understand how members interact with our platform — which pages are visited most often, how long a typical session lasts, and where users encounter difficulties. This information is used in aggregate form without identifying any specific individual.
6.3 Functional Cookies
These cookies store your preferences — such as game selections, display settings, and interface language — so you don't have to reconfigure them every time you log in.
6.4 Managing Cookies
You can manage and delete cookies through your web browser settings at any time. Please note, however, that blocking all cookies may affect the functionality and user experience of the mbi789 platform.
7 Your Rights Regarding Personal Data
As a mbi789 member, you have the following rights regarding your personal data under Malaysia's PDPA:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request an immediate correction.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention requirements.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Restriction
You may request that the processing of your data be restricted in certain situations as defined by law.
To exercise any of the above rights, please contact our Data Protection team via email or live chat. We will process your request within 14 working days.
8 Data Retention Period
Mbi789 retains your personal data only for as long as it is needed for the stated purposes or as required by Malaysian law.
- Active account data — Retained for the duration of your active membership at mbi789.
- Financial transaction records — Retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
- KYC and identity verification records — Retained for 5 years following account closure.
- Customer support communication logs — Retained for 3 years for dispute reference purposes.
- Cookie and analytics data — Retained for no more than 2 years.
Once the designated retention period expires, your personal data will be securely deleted or permanently anonymized from our systems.
9 Children's Privacy
The mbi789 platform is not intended for individuals under the age of 21. We do not knowingly collect or process personal data of children or minors. Should we discover that data belonging to someone below the minimum age has been collected, we will take immediate action to delete that data and close the relevant account.
If you become aware that someone below the minimum age has registered an account at mbi789, please notify us immediately through our customer support channels.
10 Amendments to the Privacy Policy
Mbi789 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever material changes are made, we will:
- Displaying a clear notice on the mbi789 platform homepage
- Sending a notification to your registered email address
- Updating the "Last Updated" date at the top of this document
We encourage you to review this Privacy Policy periodically. Your continued use of the mbi789 platform following any changes constitutes your acceptance of the updated terms.
11 Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, mbi789's Data Protection Officer (DPO) team is ready to assist you.
We are committed to responding to all privacy-related enquiries within 3 working days and resolve any formal requests within 14 business days as stipulated by Malaysia's PDPA.